MARK KRAMER CONSULTING

EXCELLENCE in CRM System Implementations

PRACTICAL in Project Management Solutions

Mark Kramer Consulting helps organizations implement CRM systems by applying practical and customized project management strategies and practices focused on delivering valuable, customer-centric outcomes that enhance customer satisfaction and drive business growth.CRM system implementations are difficult and project management should make them easier.However, many times project management practices are frequently overlooked or seen as complex and unwieldy, resulting in inefficiencies, budget overruns, and missed opportunities to delight customers—ultimately jeopardizing potential new business.This doesn’t have to be the case.By implementing practical and tailored project management practices that align with a company’s products, services, and culture, organizations can turn project management into a valuable competency that facilitates successful implementations and enhances the ability to meet customer needs, opening doors to new business opportunities.To learn more about Mark Kramer Consulting and how practical project management can elevate your CRM system implementations to excellence while impressing your customers, click 'How I Can Help' or contact me directly using the links below.I look forward to connecting with you!

HOW I CAN HELP

Mark Kramer Consulting can assist in the following areas to ensure that project management practices are customized to the specific needs of your business, improve your CRM implementation projects and deliver valuable, customer-centric results.

  • Project Leadership

  • Performance Audits & Reviews

  • Reporting & Contracting

  • Change Management

  • Technical Communications

  • PMO Strategy & Processes

  • SDLC Management (Agile, Waterfall, Blended)

  • Coaching & Training

  • Business Analysis & Consulting

Reach me at these links.

ABOUT ME

For over 24 years, I have served in various roles in project management, business consulting and customer success and have successfully worked with B2B and B2C clients to optimize customer relationship management (CRM) technology to achieve business objectives. My focus has been on business transformation and process automation, yielding proven results in efficient project delivery and enhanced customer satisfaction.Throughout my career, I’ve successfully led CRM initiatives across various sectors, including manufacturing, commercial, retail, utilities, federal and state government, non-profits, education, and financial services.In these leadership roles, I’ve positively influenced both internal and customer teams toward project success, and I take pride in the impact I’ve made.I hold certifications as a Project Management Professional (PMP) from the Project Management Institute and as a System Administrator, Services/Sales Cloud Consultant, and Business Analyst from Salesforce.I believe project management should be practiced with excellence and practicality, emphasizing value and customization to meet specific needs, while remaining focused on leading people, managing processes and leveraging technology to achieve business objectives.My passion is simplifying project management practices to discover more effective ways to get work done with excellence - doing the right things, at the right time, for the right reasons - to create more opportunities to make a positive impact on people and the world around us.